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Competition from Canada

What's the Price Up North?
by
Robert C. Brenner, MSEE, MSSM

©1999 Brenner Information Group


holding the indent Among the paradigm shifts that have occurred in the last two years, one has immediate and far-reaching impact on every graphic designer, desktop publisher, and web service provider in America. There is a growing base of desktop computer entrepreneurs who are actively selling services to buyers geographically distant from their own shops. A tsunami of growth in the use of the Internet for communications and data transfer has enabled workers to be located anywhere on the planet. It has also enabled direct competition from afar. Thus we have Web designers in San Francisco working for companies in Japan and Germany. And web site developers in Australia doing work for advertising agencies and commercial companies in New York City. The world has become one huge marketplace, and many of those who are familiar with buying and selling internationally are thriving in our global economy.

holding the indent Competitors can come from anywhere, so it helps to know what service providers are charging elsewhere in the world. Take the Canadians, for example.

holding the indent We recently completed a comprehensive analysis of pricing in the far north (Canada). Over the past three months, we've collected thousands of price points covering writing, editing, graphic design, desktop publishing, prepress, multimedia and web site development. These prices became the basis for our sixth update to our Pricing Tables reference book on Canada. During our research, we noted hundreds of Canadian shops who are actively advertising their design and maintenance services down in the "lower 48". In reality, they're advertising to the whole world by using their web sites to reach out everywhere as they mine for business. Many of these shops have an office or contact point here in the United States. Like most service providers here, their shops are small (one or two people). But their market reach is enormous.

holding the indent Since competition is now coming from all directions, I felt it would be appropriate to share some insights into what Canadians are actually charging for desktop computer services. As I do so, I'll be describing prices that will appear in the upcoming Pricing Tables Canada reference book.

holding the indent Canada is a country partitioned into 10 provinces and two major territories. The provinces are: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Quebec, and Saskatchewan. The territories are: Northwest Territories, and the Yukon Territory. Canada has a population of about 30 million. Most of its citizens are located in Ontario (11 million), Quebec (7 million) and British Columbia (4 million). As expected, Ontario has the largest number of desktop service providers (48%). However, Quebec with the second largest population (23%) has only 5% of the total service providers in Canada. British Columbia with 13% of the population has 26% of the creative shops. So most of the competition here is coming from Ontario and British Columbia.

holding the indent To compare Canadian prices with those in the United States, we looked at a broad selection of common services noted in the price lists, advertisements and web pages of shop owners in both countries. Our Canadian sample size was 3,850.

holding the indent Consulting in the U.S. typically bills out at $65 an hour. Likewise in Canada, but the $65 is in Canadian funds. Since the exchange rate as of this writing is 1.4 to 1, this means that $65 Canadian is $46.43 in U.S. dollars (USD). Web consulting is even less expensive up north — $60 Canadian (USD $42.86) versus about $80 an hour here.

holding the indent Graphic design services in Canada typically bill out at $60 an hour (USD $42.86), whereas the typical rate in the states is between $55 and $60 an hour. We also discovered that illustrators in Canada are billing out at $75 an hour (USD $53.51) whereas here we typically charge between $55 and $60 an hour.

holding the indent Logo design in Canada is quite inexpensive. They typically charge $50 an hour (USD $35.71). Our typical rate for this service is $55 an hour. Here, simple logos sell for between $50 and $250 each. Up there, our Canadian neighbors are charging between $15 and $65 each (between $11 and $46 in U.S. funds).

holding the indent Desktop publishing here and up north both typically go for $55 an hour. The Canadian range of prices is from $10 an hour to $175 an hour (average CDN $62.91 an hour). In U.S. rates this Canadian average is about $45 an hour. Our average rate is close to $60 an hour.

holding the indent Single color flyers in Canada are going for between $20 and $75 a page. Here we're charging between $45 and $85 a page. An 8-page newsletter in British Columbia can cost $750. Here we're charging between $20 and $250 a page (typically $75). In Ontario, we can buy DTP production of a newsletter for just $20 a page (Canadian).

holding the indent Multimedia services follow a similar pricing pattern up north. We can buy a multimedia specialist with the same skills as a U.S. counterpart for $1,000 a day in Ontario (USD $714.29) This service costs around $750 a day here. And digital video is much less expensive in Canada. Digital video bills out at $75 an hour in Canada (USD $53.57 an hour) while it runs about $125 an hour here.

holding the indent Web site design in Canada sells for $10 to $150 an hour, typically $50 an hour (USD $35.71). Here we're charging between $12 and $240 an hour (typically around $65 an hour). A single page site in Canada typically sells for around $100, same as here. But $100 Canadian is only $71.43 in our currency.

holding the indent HTML authoring is selling for between $10 and $125 an hour in Canada (USD $35.71 an hour typical). It goes for typically $55 an hour here. Java programming sells for $60 an hour up there (USD $42.86) and about $65 an hour here. Perl programming is going for $65 an hour Canadian (USD $46.43). Our typical price is over $70 an hour. And the price differentials go on and on in like fashion.

holding the indent The bottom line is that service prices are about 30 percent less expensive in Canada than they are here. But they're so far north, you say. Well they're across the street electronically! We've been sending image and data files all over the country including up into Canada for over a year now, and we've not had a problem at either end. Canadians are just as capable with Pagemaker, Illustrator, Photoshop and Adobe Acrobat as we are. Canadians are just as capable with Publisher, FrontPage, Netscape and Internet Explorer as we are. So if you think you're just competing with the shop down the street, think again!

holding the indent You may feel that the currency difference is a barrier to international trade. Not any more! While conducting research in Canada, I usually charged expenses on my credit card. The credit card companies are VERY comfortable moving funds back and forth between currencies. I never experienced a problem buying or selling to Canada (or other countries such as Japan). In fact, my company often receives book orders from Canadian bookstores and individual companies. They all purchase with a credit card. Except for American Express and Discover Card, we get the funds the same day (three days for the former) and the customer gets the product shipped out within 24 hours of paid order.

holding the indent Canadian entrepreneurs are beginning to conduct similar marketing and selling activities focused in our direction. Your competitors may be geographically distant, but they're electronically right next door. The pricing strategy that you adopt needs to incorporate the global market. It's imperative for you to consider global competition. And your pricing strategy need to be competitive around the globe. If a buyer in your own town can get creative services for one fourth less cost with little or no production time delay, only you can motivate them to spend their dollars locally and not thousands of miles away.

holding the indent Face it. The value that you add to your goods and services must be sufficient (if not overpowering) to keep buyers from looking for support beyond your city, town or village limits. You no longer have a monopoly on your market. There's hundreds, if not thousands of capable and reasonably priced competitors living and working at the far ends of the earth. And they're looking your way as they seek out new business. To the swift go the spoils. If you drag your feet, if you sit back and just complain, you'll be losing customers to those who are electronically savvy.


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